Profile of Gracy83211

Gracy83211 Consumer & Business Banking Operations
15 years experience 0 projects worked America
$18.00 /hr $0 earned
Customer ServiceCustomer SupportMicrosoft WordProofreadingWriting

Geoffrey K. Racy                                               

4008 Las Brisas Pl                                                                                                                   Phone: 210-771-5224

Elkton, FL 32033                                                                            



·      Experience with training, problem solving, and compliance 

·      Proficient in managing risk, AML, and BSA

·      Excellent written and verbal communication skills

·      Proven leadership/management abilities

·      Skilled in Microsoft Office

·      Highly analytical and able to work under pressure

·      Experience with organization and planning 



·      University of Kansas, Lawrence, KS

            Fundamentals of Leadership Program

            Relevant Coursework: Making Decisions Under Uncertainty, Designing Competitive Strategies

·      The University of Kansas, Lawrence, KS

Bachelor’s Degree, BGS

Relevant Coursework:  Business Ethics, Speech Communication, Technical Writing, Criminology/Sociology, and Building Healthy Communities

·      Johnson County Community College, Overland Park, KS

Associate of Arts in Administration of Justice

Relevant Coursework: Public Speaking / Interpersonal Communications / Principles of Management



            Wells Fargo, San Antonio, TX

            Banker Coach – July 2019 

·      Planning and development of new hire employees while leading by example

·      Resolve customer issues including ACH, debit card, claims, fraud, wire transfers, and online banking

·      Managing risk, both financial and ethical (AML/KYC/BSA)

·      Serve our customers and support team members while meeting compliance expectations 

·      Continue our company’s important transformation


            Defense Contracting Services, San Antonio, TX (Lackland AFB)

            Surveillance Trainer January 2011 – July 2019

·      Manage/facilitate computer-based training of new hire employees

·      Oversee surveillance and safety operations

·      Operate, observe, and research CCTVs throughout a Military Medical Treatment Facility

·      Provide assistance and deliver general safety information 


Palms Casino Resort, Las Vegas, NV

Surveillance Operator, March 2005 – October 2009

·      Supported surveillance operations and maintained corporate asset protection

·      Oversaw the operations of a major resort (3,000 + rooms)

·      Observed and audited 100+ table games per state gaming compliance

·      Detected card counting, cheating patrons, and foreign electronic devices

·      Investigated insurance / gaming claims against the casino





Ameristar Casino, Kansas City, MO

Surveillance Operator, February 2004 – March 2005

·      Protected company assets via CCTV and assisted in maintaining corporate security

·      Represented the Surveillance department as the Safety Liaison 

·      Cash handling audits



·      Private Investigator License (Texas Department of Public Safety)

·      Non-Commissioned Security License (Texas Department of Public Safety)

·      ACAMS – Fighting Modern Slavery and Human Trafficking 



·      Wells Fargo Star Award (7 consecutive quarters)

·      Eagle Scout Award

·      President – Alumni Board of Trustees (Delta Chi Fraternity) TAMUSA









Experience in banking, financial services, fraud, and/or other related industries preferred

Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules preferred

Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner

Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams

Ability to use Microsoft Office products.

Excellent written and verbal communication skills

Ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently

Excellent critical thinking and problem-solving skills

Detail-oriented and process-oriented approach

Accepts responsibility, ownership, and accountability for work results

Finds a high-volume, dynamic, and team-focused environment engaging

Ability to organize and prioritize workload

High school diploma or equivalent required

Must have the availability to work flexible hours that will include weekends


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